FAQ's

Home delivery, shipping and wholesale

 

Where can I find Ella's delicious products?

There are 4 ways for you to stock up on our healthy comfort food.

1-You can find it in many different shops all over Sydney, check the full list.

2-You can order online from us 

3-You can come stock up in our headquarter in Miranda

4-You can come get your weekly shopping done at Ramsgate Organic Foodies Market every Saturday morning and stock up on lots of delicious healthy stuff

 

Do I need to be home to take delivery?

For perishable items it is recommended you receive the delivery when it is at your door, so please be aware of this. Delicate perishable items such macadamia cheese, tiramisu, lasagna and brownie should be refrigerated or frozen asap.

In the absence of instructions we will leave your box on your doorstep.

If you require us to access secure parts of your home or building in order to receive the delivery, please notify us of this at the time of placing your order. Please keep us up to date with any changes that might affect our ability to deliver to you. If we cannot access your building because of changes that we have not been notified of, we will attempt to contact you to make other arrangements. If we are unable to deliver in such circumstances, we reserve the right to charge you for unsuccessful delivery in any event.

What is the minimum order for delivery

There is no minimum order required, no order is too big or small for us. Big orders are more recommended to make a better  use of your freight charge.

Do you also cater for birthday parties, functions or baby showers?

We are able to cater for your needs, please contact us in advance to arrange terms and condition. As catering is not our main business, we work on a custom based experience. We can provide cakes, finger foods, or bulk foods as well.

We also collaborate with Merveille french event styling for all your visual design needs.

What are my payment options?
Payment can be made by Visa, Mastercard or Amex online. All the orders will have to be paid in full before being delivered.

What are the postcodes included in your home delivery service?

We deliver all over Australia, but you will find a note in the products pages stating whether it is available or not to your home. If in doubt please double check your postcode availability writing to info@ellaswisdom.com.au

Do you sell bulk quantities?
We can organize bigger quantities, not a problem, for both personal and wholesale customers. Just get in contact with us personally at info@ellaswisdom.com.au

Allergies & Nutritional information

Are your products allergen-free?

There are nine foods that cause 90% of food allergic reactions, including cow's milk, egg, peanut, tree nuts, sesame, soy, fish, shellfish and wheat.
All our products are free from 7 of the 9 most common allergens (dairy, egg, peanut, soy, fish, shellfish and gluten)

Some of our products contains either sesame seeds, tree nuts or coconut derivates.

We work with some pre-owed equipment that could have been in contact in the past with gluten, canola, eggs or dairy, but we have been very accurate in cleaning them in order to prevent any cross contamination.

Even tough, if your known allergy cause anaphylaxis, we would not recommend to take any risk.

Once we will upgrade to bigger facilities, we will be able to provide you a 100% tested assurance of allergen free products.

If there is something in particular you are allergic to, be sure to contact our team for more allergen information.

Does your product contain peanuts or tree nuts?

Our products do not contain peanuts.
Some of our products contain macadamia, cashew nuts, almonds or coconut products. We have some nut free options (bread, granola, fruit bread and brownies)

Which of your products contain naturally occurring sulphites from garlic?

Our Italian style tomato sauce used in pizzas and lasagnas contains very little amount of garlic. We also use a little piece of roasted garlic as added flavour to the macadamia cheese oil.

Can I consume Ella's Wisdom products if I’m allergic to dairy?

Our products are completely free of dairy. We have our own dedicated production facility to eliminate any chances for cross-contamination, but some of our equipment might have had come in contact from previous owner, so if your allergy can cause anaphylaxis reaction, better stay safe until we don't upgrade our premise.

Can I consume Ella's delicatessen if I have an intolerance to gluten?

Our products are completely free of gluten and grains. We have our own dedicated production facility to eliminate any chances for cross-contamination, but some of our equipment might have had come in contact from previous owner, so if your allergy can cause anaphylaxis reaction, better stay safe until we don't upgrade our premise.

Isn't buckwheat a grain?

No, buckwheat is not a grain, is a seed. Despite the name, it is not related to wheat, as it is not a grass. Instead, buckwheat is related to sorrel, knotweed, and rhubarb. Because its seeds are eaten and rich in complex carbohydrates, it is referred to as a pseudocereal.

Some people on a high fat low carb regime decide to avoid it, but we personally believe it is a nutritious, helpful tool in grain free baking, and 99.9% of the people we have met so far are able to tolerate it without any issues.

We recommend you to try and see how you go, your body will tell you if it is the right choice.

Do your products contain soy?

Our products are completely free of soy and soy derivates.

Where can I get more information about food sensitivities and allergies?

We would recommend you to get in contact with your local nutritionist or dietitian, and get tested to make sure you really know more about your body.

For more information visit www.australianallergycentre.com.au

Are Ella's Wisdom products Kosher?

Unfortunately they are not yet certified kosher, as it is a pretty long and costly process, and we are not ready for it.

Are Ella's Wisdom products natural?

We only use naturally occurring ingredients in our products. There are no artificial colours, preservatives or flavours, never.

Do your products contain any animal products or by-products?

Ella's Wisdom is a paleo and vegan brand, and as such no animal products or by-products are used or harmed in the production.

The Cool Caveman doesn't support animal farming either, and this is why he uses only premium wild kangaroos for his pizzas and lasagnas. Kangaroo are the most sustainable wild source of animal protein, they reproduce quickly, they don't damage the soil, and are native Aussie.

They produce a lean, high quality red meat, free from man's hand. Know more at http://gourmetgame.com.au/about/sustainability/

Do you have a company nutritionist?

Yes, we are proudly partnered with Rebecca McPhee, aka the cultured nutritionist, whom has the very tough job to taste and give the tick of approval to all Ella's Wisdom products nutritional profile.

Know her at www.theculturednutritionist.com

Do your products contain protein?

Seeds and nuts are a valuable source of natural occurring vegetable protein. No other external protein sources are added.

The Cool Caveman products are very rich in protein due to the kangaroo nutritional profile.

Do your products contain preservatives or artificial ingredients?

Our products are free of preservatives and artificial ingredients, colourings or sweeteners.

Freshness & Packaging

How long will your products stay fresh for?

All our products will have use by date on from refrigerated and are suitable for freezing.

All Ella's Wisdom products are free from animal products, so they might still be fine a couple of days after the expire date, and can be refreeze, but we would recommend to eat them as fresh as possible.

You will find more details on how to conserve our products in the right way on the instruction contained in your parcel.

Can I freeze Ella's Wisdom products?

We freeze our products as soon as they are produced to keep them as fresh as possible, without using preservatives. The only products that shouldn't be frozen are the macadamia cheeze, chocolate granola, choc cheeky boyz, bread mix and ANZAC biscuits as it can affect their texture and crunchiness.

Bread and fruit bread are best warmed up a little after defrosting to eliminate any residual water left.

How can I keep your products fresh?

Most of our products must be refrigerated, ideally in closed containers or glad wrap to keep the highest quality possible, and the pizzas needs to be kept frozen until cooking.

Exception made for our ANZAC bikkies and chocolate granola which should be kept in a dry airtight container to preserve maximum crunchiness.

Are Ella's Wisdom products safe to consume if they aren’t

refrigerated?

We don’t recommend consuming our products if they’ve been left out of the refrigerator for more than 12 hours, but being plant based, they are very unlikely to harm you. Refrigeration is important because our products do not contain any preservatives. Pizzas must be kept frozen at all times until ready to go in the oven, lasagna needs to be refrigerated if not heated from frozen.

Are all your products really handmade from scratch?

Yes, we follow the production from scratch ourselves, and we don't buy anything that has more than 1 ingredient listed.

Every products is handmade, with the help of some machinery, like a strong seed grinder, and a 40l planetary machine.

Is your pizza and lasagna packaging recyclable?

Yes, please make sure you do. For the lasagna container, make sure you wipe them before throwing them away.